We are starting our true story at its end as far as timing goes because of Coronavirus pandemic. We suspect "Lennar Homes" now regrets in-effect "screwing us" due to Coronavirus slowing down Lennar sales! We also conclude nationwide real estate sales will decline starting March 2020 and consequently expect home prices in general trending down as the economy worsens.updated regarding important aspects of our troubling experience with Lennar®, Lennar Homes®, Lennar Corp & Opendoor® and Lennar Homes affiliate Opendoor.com™ who also suck but to a lesser degree vs Lennar.com™
After reading this main-page we suggest you study the latest news update page. We cover issues you should know about Lennar; like its poor treatment of customers and how Lennar's corporate culture works. Lennar Corp also allegedly condones massive scale unethical insider trading to take place and other stuff (ask BBB and The Authorities).
Jeffrey Roos also allegedly did a poor job training and supervising. In addition Jeff Roos and his lawyer Thomas Haldorsen plus female staff who in-effect screwed us over: Kathleen Katy Spencer, Dawn Faraci and Dianne Bassette the bad check hypothetical "poster girl" none of whom ever showed us any empathy, said sorry or apologized.
Below you can read the truth and evidence on how Lennar's team and its executives allegedly have shown no respect to both the dead and dead persons family. In other words, Lennar has no respect for both the dead or the living!
The disturbing trouble ahead true story starts May 2019 when buyers sign Lennar purchase contract. The "Lennar Homes" Salesperson and Realtor® "Max" informs us he anticipates Lot-111 completion on April 1 2020 and puts that date in Lennar's awfully long 61-page contract.
Next April was also a good time for cash funding since we would have money by April, not necessarily earlier. Upon signing, agent didn't inform us it may be ready long before April and we did not know "Lennar" can build early or build late and at anytime without buyer agreeing on date!
Of course, it's very difficult to read 61 pages of small print size legalities and boiler-plate details. That's especially with the Lennar Agent & Realtor® Max hovering nearby, who doesn't want to spend all day reviewing a complex "Lennar Corp" home sale contract.
Interestingly, the "Lennar Homes" Realtor® and Salesperson referenced above told both buyers a reason contract is so long is so Lennar cannot be sued (exact quote). With that said, it would be very good business practice for "Lennar Homes" and Lennar's Agent to (at a bare minimum) at least highlight important and significant aspects to its sales agreement.
For example, buyers should at least be informed Lennar may build the house late or early and at sellers option, without buyers okay; i.e. in my case February not April. That issue is incredibly important to Lennar Home buyers and we are sure you agree! Even better would be buyer initials on the applicable contract paragraphs, in view of its high importance.
Q. Why are you not publishing your Lennar Salespersons last name?
A. It's because near end of ordeal in a phone call "Max" said he wasn't to blame and there was nothing he could have done because not waiting for funds was "corporate decision" not his call. We got the impression Max was sincere, which is a reason to not disclose his full identity.
Back to the story; Starting Jan 2 buyer gets emails and text messages from CalAtlantic® Title (Lennar owned company) and Lennar salesperson closing was advanced from April to Feb. On Jan 15th Lennar Salesperson said "closing date for your home is Feb 26 at 1pm" (without exceptions).Dawn Faraci was the first person to be so unaccommodating. However, there's also a possibility the hard-ball decision may have also come via higher up Lennar's corporate ladder.
That lennar Homes staff displayed no mind of their own and desire to do the right thing, regardless of what Lennar Sales and Escrow Manager Dawn Faraci said. This matter escalated to a huge issue mostly due to these 5 Lennar people, who did not seem to care about helping a customer.
Buyers were not able to close on 2-26-2020 because they do not conduct any business on that date because it's an extremely sad and unlucky date in view of Feb 26 also being their younger daughter's date of birth, who sadly passed away suddenly and unexpectedly at a young age (in her early 30s).
We became aware of a troubling and unchristian (not caring about her parents wishes) reason being revealed in a call by Lennar VP of Sales Broker "Kathleen Spencer" (who knew about my daughter's passing) when Katy said it's a monetary aspect for rush to fund by month-end.
What a terribly disturbing thing that is! Is it how Lennar Homes Sales Corporate Culture gets its staff to thinking that money and a calandar is more important than customer respect? It all started a chain of events which eventually led to home purchase cancellaton and finally this sucks website.
However, the Phoenix staff wanted to play hard ball, or possibly Lennar President Jeffrey Roos from corporate ordered no changes permitted. A reason we say that President Jeffrey Roos was likely involved was salesperson "Max" (member of Lennars Phoenix Team) informed me "corporate" was making some decisions.
Next, there was more and more discussions with Lennar Homes legal and sales team and Designated Broker "Kathleen J Spencer" plus sales manager "Stephen M Moore", CalAtlantic Title and the salesperson to change funding and latest Feb 27 COE date (due to a minor funds delay), "Lennar" said absolutely no.
At that time, we learned Lennar corporate attorney "Thomas Haldorsen" who buyer recently spoke to recommended they change funding date to accommodate me however sales manager Steve Moore told me during a call from him "Tommy" was over-ruled at a sales team meeting.
How utterly stupid and incompetent is that for Lennar's team to go against the good expert advice from your own highly respected Harvard Law School (2009 Grad) attorney, instead end-up with one less home buyer and one more "Lennar Sucks" website!
Q. Why was a late funding date needed? A. There were a couple reasons for a one week short delay, one caused by dealing with Opendoor after high pressure to use Lennar's affiliate Opendoor® to sell my house.
However, Opendoor.com low-balled us with a net price approx' 50k below real value and Opendoor refused to disclose or even discuss or show any type of actual evidence regarding its list of alleged needed home repairs.
Opendoor said its contract doesn't require they provide home repair info! Since we doubted repairs were really needed we had to cancel Opendoor® and get personal loan for small difference between cash and price. It's important to note, if not for the Opendoor fiasco there likely have been no one-week delay in full funding.
Buyer explained that delay caused by a few issues including Lennar's recommended Opendoor who appeared deceitful and a sham to me, to Lennar Homes Area Sales Manager (Steven Moore), Designated Broker (Katy Spencer), Lennar attorney (Thomas Joseph Haldorsen) and Lennar Realtor/Salesperson (Max) assuring them funds would only be a week late.
Lennar's incredible decision to not wait longer than one insignificant day for the money must be related to Lennar Corp desperately needing money raining down as fast and as hard as possible to pay Lennar CEO "Stuart A. Miller" his stunning $20 million dollars a year salary!
It's important to note "Lennar" sales contract states buyer may pay $125-day late charge for late-days after scheduled close (with Lennar approval). Buyer voluntarily offered to pay it to both Lennar's Team and CalAtlantic Title but surprisingly Lennar refused to approve it, giving no reason for rejection.
Designated Broker Katy Spencer's refusal to accept my voluntary offer to reimburse a 2% extra cost (and the rejection of my offer to also pay $125 for each day late, as referenced in the Lennar contract) begs an obvious question; if that 2% cost was so significant to force early COE date, then why did Katy decline my offer to pay it (and more)? That makes no sense.
In addition, a Lennar salesperson (working at another area Lennar development) recently texted us saying sometimes COE can be late, however there may not usually be any late fee, depending on circumstances.
A. Allegedly corporate greed because price went up so Lennar desired to make fast or more money by selling for higher price, and obviously some Lennar people had bad attitudes and didn't like buyers over absurd struggle for a ridiculously short 1-day COE change.
Lennar displayed no empathy or respect for the living or the dead as evidenced by long struggle caused simply by trying to get closing changed to other than my deceased daughter's date of birth!
It's really incredible and hard to believe Lennar homes later also refused an insignificant 1-week funding date change so we could buy that Lennar home when it was obviously time for a change!
That unchangeable new 2/27 COE date also makes even less sense because our 2/24 & 2/25 home inspections done just 1 or 2 days before 2/26 funding date reveals the house was not finished. For example, dishwasher not installed, no medicine cabinets, some wall cover plates missing, driveway not completed, lot not graded and more.
Lennar's rush for money also resulted in month-to-month extensions on our old lease at high cost as we try in vain to find another home.
That is made much more difficult because of coronavirus which is causing sellers to not want any showings. There's also far less showings and buying activity as a result. In fact, we were recently refused showings by a local Realtor, because of coronavirus fear.
We also wasted vast amounts of time with Lennar Homes trying in vain for a short time funding extension with the extremely minor and inconsequential date flexibility by Lennar team.
It's not easy to identify expansive soil unless you know what to look for and where. Lennar later masked visual evidence of serious cracks by patching and painting, thus making it nearly impossible to see.
In addition, Lennar Homes failed to inform buyer (who has disability involving steps) he could have ordered ADA changes during home construction, which buyers learned about at walk-thru inspection when that was mentioned by the Lennar Homes rep conducting inspection.
Q. Why were ADA features important? A. There was no Lewis Model home locally so buyers were told to visit another "Lennar" community to see it. That model had zero entrance ways front, back and garage doors so buyer also expected that on his house. No one said it was only because of it being a Model Home with negative entrances so model visitors did not trip on steps.
UPDATE: we recently learned Lennar 'sold' the house for more money to 2 or 3 buyers. It now appears 2 of the 3 fell thru or were cancelled because lot-111 is listed as an active MLS Listing and there's still a for-sale sign. We are checking the MLS daily so if it sells we will have more evidence Lennar canceled us to resell for more money.
That prohibited unlawful activity may also happen at other Lennar Home sales offices in Lennar Homes Phoenix region and elsewhere. If this information becomes known to The Authorities it could cost Lennar Sales Corp big losses if a whistle-blower gets involved.
FYI, Lennar Homes "Designated Broker Kathleen J. Spencer" a.k.a. "Designated Broker Katy Spencer" already has violation on her state record for Failure to Supervise. This unreported real estate contract legal issue is one more example of staff supervision failures.
With that said, not being a BBB member does not prevent complaints from being recorded by the Better Business Bureau. Does Lennar Homes think a lack of BBB membership dissuades people or somehow reduces the number of complaints? (which strategy may 'work' to a degree)
Addendum: after buyer filed a Feb 24th complaint with American Arbitration Association (ADR.ORG in NYC to make Lennar sell us the house) the Lennar Homes sales manager Steven M Moore called and VP of Sales and Designated Broker Kathleen (Katy) Spencer emailed us reiterating that Lennar will not wait for funds and saying if we sign a DocuSign cancellation by Feb 27 Lennar will refund 3k earnest money, thus we agreed and also cancelled that already filed arbitration or mediation case.
News Flash: On March 20 2020 Chase Bank informed us Lennar's check signed by Lennar Chief Financial Officer "Diane Bessette" on March 6 2020 was worthless, with a stop-payment placed on it!
In good faith we signed a cancellation agreement only to be blindsided with a bad check from Lennar who in a
After getting the shocking bad check news we contacted DB Kathleen Spencer. Katy then sent the matter to Sales Manager Stephen M Moore which issue was then referred to Lennar Associate General Counsel "Thomas Joseph Haldorsen" a.k.a. "Tommy Haldorsen" on 3-20-2020.Thomas Haldorsen called me to discuss the matter and propose a new small monetary settlement. FYI, Mr. Thomas Joseph Haldorsen (California Bar License #269615) is a Harvard Law School trained Construction Attorney and In-House Counsel for Lennar Corp.
When I asked Mr. Haldorsen why the bad check? Tommy said it was because after mailing the check Lennar had second thoughts about the matter saying Lennar did not feel like they received adequate or sufficient compensation and wanted more so Lennar is now demanding more.
Q. What compensation did Lennar Lawyer Tommy Haldorsen refer to during your calls?
A. During a late March 2020 phone call we agreed to not disclose settlement discussions because of attorney guidelines to keep it quiet. Even though I am not a lawyer I volunteered to abide by that rule, assuming discussions were ongoing.
Unfortunately, Thomas Haldorsen stopped the negotiations soon after offering cash settlement by going silent ignoring my phone calls and messages. Therefore, I no longer feel obligated not disclosing it.
Thomas J Haldorsen was previously reminded about the series of emails and phone calls with Lennar Sales Manager Steven M Moore and Lennar VP of Sales DB Katy Spencer offering us $3,000 in return for a DocuSign Cancellation, with nothing else ever requested by Lennar.
Assuming they are honest people, most everyone reading this (maybe even Attorney Thomas Joseph Haldorsen) must concur how reprehensible, shameful, cowardly and unethical it was.
How does well known Lennar Homes In-House Counsel Corporate Attorney Thomas Haldorsen manage to represent with a straight face a corporation who can do such shameless, dishonorable and cowardly things like stopping payment on a check sent to satisfy an accepted agreement?
The bad check also questions ethical behavior of other Lennar Corporate people like Lennar Broker "Kathleen J. Spencer" (Katy), Lennar Sales Manager "Steven M. Moore" and alleged unprincipled behavior of Lennar's Chief Financial Officer "Diane Bassette" who signed the check and later failed to object to it being stopped, which Diane Bessette should have objected to, since her reputation is on the line as the check issuer.
To legally stop payment on Lennar's bad check, Lennar should have first offered to send a new DocuSign (of course, subject to buyers approval) to cancel and replace prior accepted oral contracts and written (email) agreements and the original DocuSign.Pro-Se Small Claims filing which is limited in size to several thousand dollars. Higher damages mandates another court i.e. District Court.
FYI, we may soon be offering an online small claims case pro-se assistance service. Can't wait and want to sue Lennar NOW about construction issues? If yes, we suggest County Small Claims Court which is clearly allowed in Lennar's contract. Taking legal action can be costly even if done Pro-Se (i.e. no attorney) with costs and lots of time involved.
Therefore, with all due respect we are seeking small $10 contributions to help defray legal costs. After costs are covered we can send any excess funds and all future donations to a favorite charitable organization The Emphysema Foundation. The foundation is fighting against COPD & Emphysema and educating the public about smoking health risk.
Unilaterally reneging on written and oral contracts by defaulting on payment with a stop-payment check used as a weapon is certainly not an ethical and legitimate way to do business and run a corporation. We are reviewing our options, any suggestions?
Executives and staff we have dealt with or reaching out to:Lennar Chief Executive Officer Rick Beckwitt
Lennar Chief Operations Officer Fred Rothman
Lennar Controller David M. Collins
Lennar Chief Corporate Counsel Mark Sustana
Lennar Chief Marketing Officer Kay Howard
Lennar VP Sales & Marketing & DB Katy Spencer
Lennar Investor Relations Allison Bober
Lennar Assoc General Counsel Thomas Haldorsen
Lennar VP Media Relations Danielle Tocco
Lennar Ventures President David Kaiserman
Lennar Ventures General Partner Eric Feder
Lennar Multifamily President Todd Farrell
Lennar Multifamily LMC Living JoAnn Blaylock
Lennar Investments President John Gray
Lennar Financial Chief Executive Bruce Gross
Lennar International President Chris Marlin
Lennar Chief Financial Officer Diane J. Bessette
Lennar Director Digital Marketing Kelly Key
Lennar® Chief Executive Chairman Stuart A. Miller → →
Lennar Social Media Content Stephanie Barcenas
Lennar Executive Vice President Jeff McCall
Lennar Corporation President Jonathan M. Jaffe
Lennar Regional President Jeffrey Roos
Lennar Regional President Rob Hutton
Lennar Regional President Greg McGuff
Lennar Regional President Jim Parker
Lennar VP Operations AZ Drew Lesniewski
Lennar Area Sales Manager AZ Tom Gansheimer
Lennar Division President Alan M Jones
Lennar Area Sales Manager AZ Steven M. Moore
Lennar Sales & Escrow Manager AZ Dawn Faraci
Lennar Sales Corp Listing Broker AZ JoAnne Hall
CalAtlantic™ Title Group President Cristina Pardo
CalAtlantic™ Regional President Chad Barth
Eagle Home Mortgage™ President Laura Escobar
Opendoor® Chief Executive Officer Eric Wu
Opendoor® Communications Head Sheila Tran
Lennar Team Email Contact to Send Lennar Corp Feedback
Lennar Sucks Email Contact to Send Lennar Sucks Feedback
According to Bloomberg Billionaires Index (2017) and other sources; "Stuart Miller" Lennar CEO salary was $20,000,000 a year and his family controls 22 million shares of Lennar Corp stock (how is it possible such immense wealth would not wait a week for my money?) Using the stock quote on the day this was written of $66.64 a share ('666' is the 'Mark of The Devil' is there a connection to Lennar?), Stuart Miller stock was valued at nearly $1.5 billion dollars!
Why in the world would such an incredibly wealthy corporation and person such as "Lennar CEO" "Stuart A. Miller" desire to cancel a purchase and cause great damages by demanding funds on an early non-flexible date and time? That begs the question as to why the Billionaire Mr. Stuart A. Miller and his high salary staff (names and email address above) seemed so desperate to get my (insignificant) amount of money a week earlier than was possible?
A few weeks later on March 23 2020 Lennar stock had dropped like a rock to under the $30 level (intraday low $25). That extrapolated to nearly 1-Billion Dollars in losses to CEO Stuart Miller and family.
Is it any wonder Lennar stock crashed what with predictions of a long-range real estate bear market, combined with Lennar's extremely bad reputation with numerous new home buyers plus dubious quality new constriction materials and its well-known poor workmanship issues!
There's trusted research places like Who's Who on Wall Street financial firms: BANK OF AMERICA, CO FORECAST, JP MORGAN, KEYBANC, RAYMOND JAMES, SEAPORT, SUNTRUST ROBINS, WEDBUSH, WELLS FARGO and others who publish expert buy and sell opinions on NYSE stocks including (bearish outlook) "LENNAR STOCK"!
Lennar says this marketing hype nonsense: INTEGRITY: At Lennar, we are committed to doing the right thing for the right reason. We are dedicated to being an innovator in the industry, constantly focused on improving the quality of our homes and approaching each day with the highest level of integrity for our customers. Value; Integrity; At Lennar, we hold ourselves to the utmost standards in caring for our customers, etc. Lennar's commitment to Quality, Value and Integrity is the underlying foundation upon which we were built. That garbage and rubbish is published on Lennar.com to help Lennar Homes investor relations and "LEN" stock price; however "Lennar Homes" has displayed no integrity to do the right thing for us.
- BBB Customer Complaints: 625 Complaints filed in last 3-years
- Read Pissed Consumer: 130 of 151 Reviews (mostly worst negative 1-Star)
- Employee (Phoenix): "Avoid This Place. Non-competitive industry pay. Rampant favoritism, laziness is rewarded. Unqualified mismanagement at all levels. Very toxic work environment"
- Lennar Home Warranty: 12 Shocking Things You Must Know
- This is a Nightmare: Buying Lennar Home was biggest mistake of my life
- Complaint Board: Lennar & CalAtlantic (Div of Lennar) Vast Numbers of Complaints
- Win a Monetary Judgment: Guide on How to File a Low-Cost Small Claims Lawsuit
- Recent Developments and Latest News on what Lennar did to 'screw these buyers'
- Trouble Ahead the Shocking True Story on How and Why Lennar Sucks Big Time
- Lennar's Eagle Home Mortgage re False Acts & Claims pays $13-million dollar fine
Posted by a Realtor® Brandon; February 2020: The process of helping my client purchase a Lennar home has been unpleasant from beginning. The representative was very aggressive in getting my client to sign a contract for a home she estimated to be completed around end of February. When estimated date had to be pushed nearly 2-months due to supposed failure to acquire permits, we were told Lennar can take up to 2-years to finish home and still be inside their obligations.
However, the contract specifies that my client would be expected to pay $100/day if he were to delay the closing even 1-day. The contracts are overwhelmingly slanted to protect Lennar and give individuals little recourse if they make mistakes costing buyer time and money. I would highly discourage purchasing a home directly from Lennar Homes. Resale contracts provided by licensed Realtors are designed to EQUALLY protect both parties. If you must buy a Lennar Homes home, buy it from someone in a resale transaction. NEVER BUY NEW CONSTRUCTION!
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